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Barclays boss Vim Maru is bringing back branch managers and expanding physical stores.
Barclays is reversing its branch closure policy and plans to reopen high-street branches in the UK.
KEY POINTS
- Chief executive Vim Maru has frozen further branch closures and aims to expand physical store presence.
- Barclays will reinstate branch managers to provide face-to-face customer service, moving away from chatbots.
- The bank has added 33,500 hours of in-branch availability per year by extending opening hours.
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