# 麥當勞正在測試一套能以多種語言與顧客對話並接單的新 AI 系統。

*genai · news · 2026-06-06 · New York Post*

## Key points

- 麥當勞推出了新 AI 系統 ArchIQ，能以多種語言接單。
- ArchIQ 目前在五個未公開的美國門市測試，處理了一百萬筆訂單，準確率達 90%。
- 該系統與 Google 合作開發，並將在所有美國門市使用 Google Edge Cloud blades。
- ArchIQ 不僅負責接單，還監控餐廳營運，提醒經理潛在瓶頸。
- 此新計畫接續先前因訂單錯誤頻繁而中止的 IBM AI 專案。

Artificial intelligence could soon take your next McDonald’s drive-thru order. McDonald’s is testing a new AI system that can chat with customers, take orders in multiple languages and help run restaurant operations behind the scenes — a move that could eventually bring the technology to drive-thru lanes across America. The fast-food giant unveiled the system, called ArchIQ, during its Worldwide convention this week as part of a broader strategy to modernize restaurants and boost growth, Restaurant Business reported. The technology, nicknamed “Archy,” is being tested at five US locations, though the company has not disclosed where those restaurants are located. A demonstration shared by franchisee account McFranchisee on X showed the AI taking drive-thru orders in both English and Spanish. The system appeared to process requests smoothly, a notable improvement from McDonald’s previous attempt at AI ordering. “Every McDonald’s in the US is getting their Google Edge Cloud blades installed in anticipation of this rollout,” the account posted. “[It has] processed over one million transactions with about 90 percent of orders completed without human escalations.” The new platform is being developed with Google and represents McDonald’s latest push into AI after an earlier effort fell flat. The burger chain previously partnered with IBM to test AI-powered drive-thru ordering at more than 100 restaurants. The program was scrapped in 2024 after customers complained about mistakes, including unwanted menu items being added to orders. However, the company made clear it had not given up on AI after ending the IBM partnership. At the time, McDonald’s said it would continue exploring “voice ordering solutions more broadly.” Now, it appears ready to take another shot. But ArchIQ is designed to do more than greet hungry customers at the speaker box. The system can also monitor restaurant operations and alert managers to potential problems before they become bigger headaches, according to McFranchisee. “Archy will not only assist drive-thru orders but act as a master brain to help managers run a better restaurant. It’s like a personal assistant that alerts you to potential bottlenecks or issues,” the account wrote. The AI rollout is part of McDonald’s new growth plan, dubbed “McDonald’s > NEXT,” which aims to improve operations, attract more customers and increase efficiency across its restaurants. “McDonald’s > NEXT is how we’ll unlock our next phase of growth and productivity, by bringing in more customers more often and improving unit economics,” CEO Chris Kempczinski said in a press release. The company also teased restaurant upgrades and potential menu innovations as part of the strategy, though few details have been released. McDonald’s has not announced when ArchIQ could expand beyond the initial test locations. For now, most customers can still expect a human voice on the other end of the drive-thru speaker.

**Companies:** McDonald's, Google
**Countries:** United States

[Read the full story on New York Post](https://nypost.com/2026/06/06/lifestyle/mcdonalds-testing-drive-thru-ai-upgrade-archiq-at-us-locations/)

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