# Meta Platforms 推出 WhatsApp 和 Messenger 的人工智慧代理工具，旨在自動化預約和銷售交易等任務，並將很快擴展至 Instagram，為全球各規模企業提供服務。

*genai · news · 2026-06-03 · Devdiscourse*

## Key points

- Meta 在倫敦舉行的 WhatsApp Conversations 大會上發表了新一代企業專用 AI 代理。
- 該 AI 代理已服務超過一百萬家 WhatsApp 和 Messenger 企業用戶，並將擴展至 Instagram。
- Meta 宣布推出「商務代理平台」，旨在支持更廣泛的企業功能。
- Meta 目標直接與 OpenAI 和 Alphabet 競爭企業 AI 解決方案市場。

Meta Platforms has stepped into the enterprise AI market with a new artificial intelligence agent revealed during the WhatsApp-focused Conversations conference in London. Designed to assist businesses in daily operations, this AI tool aims to automate tasks such as booking appointments and completing sales transactions. The move signals Meta's ambition to compete with industry leaders like OpenAI and Google's parent company Alphabet, leveraging its social media platforms to enhance business workflows. The AI agent, already in use by over a million businesses on WhatsApp and Messenger, will soon extend its capabilities to Instagram, offering global access to businesses of all sizes. Concerns were raised about AI integration risks following recent issues with a support chatbot. However, Meta's head of product, Naomi Gleit, emphasized the transformative potential of AI to streamline business processes and meet diverse enterprise needs. As Meta continues to expand its AI agent offerings, the company is also launching a new 'Business Agent Platform' to support broader business functionalities. (With inputs from agencies.)

**Companies:** Meta Platforms
**Countries:** United Kingdom

[Read the full story on Devdiscourse](https://www.devdiscourse.com/article/technology/3929665-meta-platforms-unveils-ai-business-agent-revolutionizing-enterprise-operations)

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