# Many organizations made progress using AI to improve efficiency in 2025.

*genai · news · 2026-04-18 · Fortune*

## Key points

- Salesforce's AI agent, Agentforce, handled 3 million support conversations in just over a year.
- Agentforce reduced Salesforce's annual support caseload by 8%, saving over $100 million in costs.
- Salesforce used AI to autonomously engage dormant leads, creating more than 3,200 new sales opportunities.
- AI agents generated revenue from previously ignored leads, not just by making sales teams faster.
- Salesforce expanded live chat support from zero to seven languages, planning 14 by year's end.

**Companies:** Salesforce

[Read the full story on Fortune](https://fortune.com/2026/04/18/salesforce-agentforce-ai-efficiency-revenue-growth/)

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