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IKEA has dramatically reduced the window for returning opened or assembled items, cutting it from a generous 12 months to just 60 days.
IKEA reduced its return window for opened or assembled items from 12 months to 60 days.
KEY POINTS
- From April 9, refunds for change-of-mind returns will be issued only as store credit.
- Unopened, unused and resealable products still have a 365-day return period with proof of purchase.
- The policy change in Australia and New Zealand imposes stricter limits than many other markets.
- Rising costs from increased 'bracketing' and post-purchase returns drove IKEA's policy overhaul.
COMPANIES
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