# TTEC announces a seven-year contract extension with Volkswagen Group UK.

*genai · news · 2026-05-21 · The Manila Times*

## Key points

- TTEC and Volkswagen Group UK have extended their partnership with a new seven-year contract.
- The contract includes AI-enabled omnichannel contact centre solutions operated from Leeds and Cairo.
- Support will continue for Audi, Škoda, SEAT, CUPRA, Volkswagen Passenger Cars, and Commercial Vehicles brands.
- Since 2020, TTEC and Volkswagen Group UK have deployed cloud platforms, CRM transformation, and automation.

**Companies:** Volkswagen Group, TTEC
**Countries:** United Kingdom, Egypt

[Read the full story on The Manila Times](https://www.manilatimes.net/2026/05/21/tmt-newswire/globenewswire/ttec-and-volkswagen-group-uk-expand-strategic-collaboration-with-new-seven-year-agreement/2348902)

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