genai / news / / Siliconrepublic.com
SaaS giant ServiceNow want to move from being ‘platform of platforms’ to the ‘AI agent of agents’ The Las Vegas-based software giant used its annual Knowledge conference to unveil a raft of AI-driven products.
ServiceNow launched Otto, an AI interface integrating conversational AI, automation, and enterprise search.
KEY POINTS
- AI Control Tower now supports over 30 integrations with real-time observability and financial dashboards.
- ServiceNow added identity governance with Veza to monitor human, machine, and AI agent identities together.
- Over 90% of ServiceNow's internal employee IT requests are handled autonomously with 99% faster resolution.
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