# SaaS giant ServiceNow want to move from being ‘platform of platforms’ to the ‘AI agent of agents’ The Las Vegas-based software giant used its annual Knowledge conference to unveil a raft of AI-driven products.

*genai · news · 2026-05-06 · Siliconrepublic.com*

## Key points

- ServiceNow launched Otto, an AI interface integrating conversational AI, automation, and enterprise search.
- AI Control Tower now supports over 30 integrations with real-time observability and financial dashboards.
- ServiceNow added identity governance with Veza to monitor human, machine, and AI agent identities together.
- Over 90% of ServiceNow's internal employee IT requests are handled autonomously with 99% faster resolution.

**Companies:** ServiceNow
**Countries:** United States

[Read the full story on Siliconrepublic.com](https://www.siliconrepublic.com/enterprise/servicenow-wants-to-be-ai-agent-of-agents-with-otto-platform-and-ai-tools)

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