# Up to 30 million people in the UK have used Buy Now, Pay Later (BNPL) services such as Klarna and Clearpay at some point.

*fintech · news · 2026-02-14 · Daily Record*

## Key points

- The FCA will now regulate BNPL firms like Klarna and Clearpay under Consumer Duty rules.
- BNPL lenders must conduct affordability checks before lending and support struggling customers.
- Shoppers can now escalate BNPL complaints to the Financial Ombudsman Service for formal resolution.
- BNPL providers must secure FCA authorisation, with a temporary regime running May 15 to July 1, 2024.
- BNPL usage now potentially impacts credit scores and mortgage affordability assessments more directly.

**Companies:** Klarna, Clearpay
**Countries:** UK

[Read the full story on Daily Record](https://www.dailyrecord.co.uk/lifestyle/important-klarna-clearpay-updates-users-36723155)

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