business / news / / The Philadelphia Inquirer
Walmart rolled back its self-checkout at its South Philadelphia location in March.
Walmart's South Philadelphia store ended self-checkout in March, returning to cashier-led checkout.
KEY POINTS
- The rollback affects only one of Philadelphia’s five Walmart locations, according to a spokesperson.
- Walmart attributes the self-checkout removal to store-specific customer feedback and service improvements, not theft.
- Self-checkout lanes remain at the location exclusively for Spark delivery drivers.
- A 2024 study found self-checkout can decrease customer loyalty by reducing satisfaction with service.
COMPANIES
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