# Salesforce is developing digital labor platforms using AI.

*genai · news · 2026-05-18 · The Economic Times*

## Key points

- Salesforce reassigned 3,000 employees to sales roles after implementing agentic AI tools internally.
- Salesforce's AI platforms automate repetitive tasks, enabling extensive internal reskilling without new hires.
- The Salesforce economy is projected to add $89 billion in revenue to India by 2028.
- Consumer-facing companies are leading AI adoption in India, according to Salesforce's Vala Afshar.

**Companies:** Salesforce
**Countries:** India

[Read the full story on The Economic Times](https://economictimes.indiatimes.com/tech/technology/salesforce-not-building-ai-to-displace-humans-afshar/articleshow/131182111.cms)

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