# ServiceNow and OpenAI are deepening their strategic partnership with an enhanced collaboration.

*genai · news · 2026-01-20 · Fox Business*

## Key points

- ServiceNow and OpenAI are jointly building custom AI solutions directly integrated into ServiceNow’s platform.
- The partnership now includes managing both human and non-human (AI) identities on a unified platform.
- ServiceNow claims deployment timelines for enterprise AI solutions have shortened to days or weeks, not years.
- Demand for enterprise-grade, results-oriented AI is shifting from pilot projects to large-scale investments.

**Companies:** ServiceNow, OpenAI
**Countries:** United States, Europe, Asia

[Read the full story on Fox Business](https://www.foxbusiness.com/media/servicenow-partners-openai-three-year-push-transform-enterprise-ai)

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