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Collaboration spans 15 countries across Europe, Asia, and Latin America.
AXA has renewed and expanded its AI partnership with Shift Technology to 15 countries globally.
KEY POINTS
Shift Technology's AI is now utilized across AXA's entire insurance value chain, from underwriting to claims.
This implementation has measurably improved fraud detection and sped up legitimate claims processing at AXA.
AXA is aligning the Shift partnership with its 2024–2026 'Unlock the Future' strategic digital initiative.
Shift's AI enables fully automated, end-to-end claims processing without human intervention for AXA.
This new agreement focuses on integrating Shift's artificial intelligence (AI) technologies into the decision-making and operational processes of the French insurer. The collaboration, now spanning 15 countries across Europe, Asia, and Latin America, covers the entire value chain: from underwriting to fraud detection, and all the way to claims management.
A Lever for Operational Efficiency
According to Shift Technology, these initiatives have already strengthened the detection of both organized and opportunistic fraud, while accelerating the processing of legitimate claims. The AI specialist says that this large-scale deployment has concretely demonstrated the value of artificial intelligence applied to the insurance sector.
This renewal is directly aligned with AXA's "Unlock the Future" strategic plan (2024-2026), which aims to accelerate the group's digital transformation and drive innovation on a global scale, while relying on trusted technology partnerships.
Automation and Managing Task Complexity
Shift Technology offers automation and decision optimization solutions that cover the entire customer journey. Its tools enable, among other things, complexity assessment (analyzing data related to material damage, bodily injury, and litigation), prioritization (classification and prioritization of claims), support for claims handlers (recommendations and guidance for document review), and, finally, full automation with the autonomous execution of certain tasks, even allowing for end-to-end claims processing without human intervention.