genai / news / / Lokmat Times
The feature is designed to enable eligible businesses to respond to customer queries 24/7.
WhatsApp Business AI now allows SMEs in India to automate customer engagement directly within the app.
KEY POINTS
- The AI feature can handle queries and conversations in all native Indian languages.
- In-app UPI payment support for businesses will be added soon to WhatsApp Business AI.
- Businesses can fully customize AI responses and intervene in conversations at any point.
- AI setup can use existing business profiles, product catalogs, and can be turned off anytime.
COMPANIES
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