# The feature is designed to enable eligible businesses to respond to customer queries 24/7.

*genai · news · 2026-05-07 · Lokmat Times*

## Key points

- WhatsApp Business AI now allows SMEs in India to automate customer engagement directly within the app.
- The AI feature can handle queries and conversations in all native Indian languages.
- In-app UPI payment support for businesses will be added soon to WhatsApp Business AI.
- Businesses can fully customize AI responses and intervene in conversations at any point.
- AI setup can use existing business profiles, product catalogs, and can be turned off anytime.

**Companies:** Meta
**Countries:** India

[Read the full story on Lokmat Times](https://www.lokmattimes.com/technology/whatsapp-announces-ai-upgrade-for-round-the-clock-sme-customer-support-in-india-1/)

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