genai / news / / Newsweek
Healthcare systems across the U.S. are launching new artificial intelligence (AI) chatbots to help patients ask medical questions and access appointments faster.
Hartford HealthCare, Sutter Health, and Reid Health have launched AI chatbots integrated with patient records.
KEY POINTS
- Emmie, built by Epic, generates personalized responses by considering patients' medical histories and is HIPAA-compliant.
- Patient GPT allows patients to book doctors’ appointments online 24/7, reducing wait times to as little as 15 minutes.
- Epic employs daily automated testing and context engineering to monitor and validate Emmie’s output to prevent errors.
- AI chatbot governance includes structured clinical pathways and multidisciplinary oversight to manage patient safety risks.
COMPANIES
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