# Healthcare systems across the U.S. are launching new artificial intelligence (AI) chatbots to help patients ask medical questions and access appointments faster.

*genai · news · 2026-04-26 · Newsweek*

## Key points

- Hartford HealthCare, Sutter Health, and Reid Health have launched AI chatbots integrated with patient records.
- Emmie, built by Epic, generates personalized responses by considering patients' medical histories and is HIPAA-compliant.
- Patient GPT allows patients to book doctors’ appointments online 24/7, reducing wait times to as little as 15 minutes.
- Epic employs daily automated testing and context engineering to monitor and validate Emmie’s output to prevent errors.
- AI chatbot governance includes structured clinical pathways and multidisciplinary oversight to manage patient safety risks.

**Companies:** Epic, K Health, Hartford HealthCare, Sutter Health, Reid Health
**Countries:** United States

[Read the full story on Newsweek](https://www.newsweek.com/hospitals-are-deploying-ai-chatbots-doctors-are-divided-11862567)

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