Plum claims its Net Promoter Score (NPS) stands at 79, significantly outperforming industry norms.

Bengaluru-based insurtech player Plum has raised ₹193 crore in a Series B funding round led by Peak XV Partners, with participation from existing investor Tanglin Venture Partners, which increased its stake, and new investor GMO Venture Partners, a Japan-based global fintech investor. The company posted revenue of ₹13.9 crore in FY2024-25, down 69 per cent year-on-year from ₹45.3 crore. However, net losses were trimmed by 52 per cent to ₹12.2 crore, according to market intelligence platform Tracxn. Plum claims its Net Promoter Score (NPS) stands at 79, significantly outperforming industry norms — a figure that has remained consistent even as the company scaled its claims volume 60x. Beyond claims, Plum is expanding into preventive care, primary care, mental wellness, and telehealth, helping employers offer a more holistic healthcare experience to their teams. The company currently serves more than 6,000 organisations across India, including CRED, Meesho, PhonePe, Swiggy, Tata CLiQ, Urban Company, WeWork, and Zomato. “We made a decision on day one that our north star would be the claims experience, and that everything else would follow from getting that right,” said Abhishek Poddar, Co-founder and CEO, Plum. “Six years in, that belief has shaped the product, the business, and the outcomes we have delivered for customers. This round gives us the capital to move faster on what we know works, while expanding the platform across healthcare and employee benefits.” Published on March 26, 2026

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