# Circles, the global technology company powering digital telco operators, today announced a major milestone in its multi-year collaboration with OpenAI.

*genai · news · 2026-04-30 · The Manila Times*

## Key points

- Circles launched an AI concierge built on OpenAI’s API, powering their AI-native telco stack.
- CareX uses a proprietary multi-agent architecture and resolves 85% of global queries without human intervention.
- Xplore IQ predicts customer needs and autonomously executes hyper-personalized plan changes, increasing ARPU by 22% in Singapore.
- The AI-native telco stack integrates customer experience, operations, and revenue generation into a single intelligent system.
- Circles and OpenAI plan to develop a fully autonomous telco model over the next two years.

**Companies:** OpenAI, Circles, KDDI Corporation, Etisalat Group, AT&T, Telkomsel
**Countries:** Singapore, Japan, United Arab Emirates, United States, Indonesia

[Read the full story on The Manila Times](https://www.manilatimes.net/2026/04/30/tmt-newswire/plentisoft/circles-and-openai-announce-major-milestone-in-building-the-worlds-first-ai-native-telco-stack/2332199)

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