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ServiceNow CEO Bill McDermott says he expects the company to have the same headcount to begin 2027 as it did to start 2026.
ServiceNow plans to keep headcount flat from early 2026 through early 2027 despite acquisitions.
KEY POINTS
- 50% of ServiceNow's net new business now comes from non-seat-based pricing models like tokens and infrastructure.
- Current remaining performance obligations rose 21% year over year in constant currency for ServiceNow.
- Revenue recognition for Middle East customers is immediate due to their on-premise installation requirements.
- McDermott confirmed Middle East demand is rebounding after recent disruptions attributable to regional conflicts.
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