# ServiceNow CEO Bill McDermott says he expects the company to have the same headcount to begin 2027 as it did to start 2026.

*business · news · 2026-04-22 · CNBC*

## Key points

- ServiceNow plans to keep headcount flat from early 2026 through early 2027 despite acquisitions.
- 50% of ServiceNow's net new business now comes from non-seat-based pricing models like tokens and infrastructure.
- Current remaining performance obligations rose 21% year over year in constant currency for ServiceNow.
- Revenue recognition for Middle East customers is immediate due to their on-premise installation requirements.
- McDermott confirmed Middle East demand is rebounding after recent disruptions attributable to regional conflicts.

**Companies:** ServiceNow
**Countries:** Iran

[Read the full story on CNBC](https://www.cnbc.com/2026/04/22/servicenow-mcdermott-ai-jobs-earnings.html)

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