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The American Customer Satisfaction Index (ACSI) has released its inaugural survey of AI platforms.
The American Customer Satisfaction Index has released its first-ever survey of AI platforms.
KEY POINTS
- Google's Gemini ranked highest in the survey with a score of 76 out of 100.
- Only 44% of respondents have used any AI platform recently, despite widespread publicity.
- AI usage is highest among those earning over $100,000, with 72% using it regularly.
- Gemini Advanced's paid tier achieved the highest satisfaction among premium AI tiers, scoring 82.
COMPANIES
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