# The American Customer Satisfaction Index (ACSI) has released its inaugural survey of AI platforms.

*genai · news · 2026-04-27 · SlashGear*

## Key points

- The American Customer Satisfaction Index has released its first-ever survey of AI platforms.
- Google's Gemini ranked highest in the survey with a score of 76 out of 100.
- Only 44% of respondents have used any AI platform recently, despite widespread publicity.
- AI usage is highest among those earning over $100,000, with 72% using it regularly.
- Gemini Advanced's paid tier achieved the highest satisfaction among premium AI tiers, scoring 82.

**Companies:** Google, Microsoft
**Countries:** United States

[Read the full story on SlashGear](https://www.slashgear.com/2154759/ai-platform-with-highest-customer-satisfaction-in-2026/)

---

Canonical: https://newsio.io/n/273a6337-43c5-4640-a637-7de147b6f3f3/the-american-customer-satisfaction-index-acsi-has-released-its-inaugural-survey
Summarized by Newsio from SlashGear. https://newsio.io/how-it-works