# Companies are changing how they use Salesforce in the age of artificial intelligence.

*business · news · 2026-04-09 · CNBC*

## Key points

- Blavity plans to replace Salesforce CRM with a more cost-efficient AI solution after 2027.
- Salesforce's Agentforce has closed over 29,000 deals since September 2024, generating $800 million in annual recurring revenue.
- Salesforce launched a $25 billion accelerated share repurchase program amid a significant stock price decline.
- Some companies that tried building their own AI tools are returning to Salesforce due to complexity and risk.
- Slack's new AI assistant allows users to bypass traditional interfaces for data and workflow tasks.

**Companies:** Salesforce, Amazon, Ford, General Motors, AT&T, Moderna, Pfizer, Blavity
**Countries:** United States

[Read the full story on CNBC](https://www.cnbc.com/2026/04/09/salesforce-wont-be-discarded-in-the-ai-boom-but-what-companies-want-is-changing.html)

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